| Customer Service | Any Questions? Email Us At: info@enriquepierre.com |
When will my order be processed? If your order fits all of the criteria of our verification and validation processes, they will be placed Monday through Friday before 3PM Eastern Time and will be shipped out of our warehouses the same business day.
Do you ship orders outside of the United States? Yes. We can ship orders outside of the United States only via the UPS Worldwide Express shipping method under the Shipping Options on our checkout pages. Other shipping methods such as UPS 3 Day Select or 2nd Day Air cannot be used to ship our products outside of the United States.
Which credit cards do you accept?
Do you offer special pricing on orders of shirts in bulk?
If you are interested in purchasing any of our designs at a wholesale price please email us for more infomation regarding your inquiry. Email: wholesale@enriquepierre.com
Can I pay by personal check?
Sorry, we do not accept personal checks.
What is your return policy?
Only items that have been purchased from this website can be returned according to the following policy. - Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping or tax). - Customers will be responsible for all shipping costs unless the product(s) received was damaged. - All returns must be sent back within 7 days of the invoice date. - Any returns received must be an exchange or store credit only. - All other returns will be sent back to the customer. - All returns MUST be in saleable condition and include its original packaging with tags attached. - Invoice # and Billing Name must appear on the Return/Exchange Form. - If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@enriquepierre.com - We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns. All Merchandise must be returned to: Enrique Pierre Clothing 7109 Staples Mill Rd # 150 Richmond, VA 23228 USA ATT: Returns Dept. Do you have a catalog? Unfortunately at this time, we do not offer print catalogs.
What are your shipping rates?
All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.
How can I track my package?
Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on Our Package Tracking Page.
If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers. If are not a member, you can contact Customer Service with your invoice #. |
